Timlss Help Center
Frequently asked questions
Quick answers on sizing, materials, care, shipping, and returns—so you can shop with confidence.
Orders, shipping, and returns
Need help with an order? Here are the most common questions.
When will my order ship?
Orders typically process within 1–2 business days. You’ll receive a shipping confirmation email with tracking as soon as your order leaves our warehouse.
Do you offer expedited shipping?
Expedited options may be available at checkout depending on your location. Rates and delivery estimates are shown before you place your order.
How can I track my package?
Use the tracking link in your shipping confirmation email. If you can’t find it, reach out via our Contact page and we’ll help.
What is your return policy?
We offer easy returns within the return window listed on our Shipping & Returns page. Items must be unworn, with tags attached, and in original packaging.
Can I exchange for a different size or color?
If your preferred size/color is in stock, we’ll help you exchange. The fastest option is often to place a new order and return the original item.
My item arrived damaged—what should I do?
Contact us within 48 hours with your order number and a clear photo of the issue. We’ll make it right as quickly as possible.